FAQs
Stairlift Frequently Asked Questions
At Helping Hand Stairlifts, we understand that choosing the right stairlift for your individual staircase can raise many questions. Our comprehensive FAQ section is here to help provide further information.
Buying, Renting & Second-Hand Options
Yes! Along with our partners at Acorn stairlifts, we offer stairlift rentals for short-term needs, such as post-surgery recovery.
Absolutely! We have pre-owned stairlifts at discounted prices, all fully inspected and reconditioned.
General Stairlift FAQs
A stairlift is a motorised chair that moves along a rail attached by small feet screwed directly to your staircase, allowing you to safely go up and down stairs. It is battery-powered to ensure continuous operation even during power cuts. Stairlifts recharge automatically in their park position.
Stairlifts are ideal for individuals with limited mobility or anyone who finds climbing stairs challenging due to age, injury, or disability.
Yes! We provide free, no-obligation home assessments to evaluate your staircase and recommend the best stairlift for your needs. We also offer a self measure service which can really speed up the process.
Installation & Maintenance
Most straight stairlifts can be installed in under 2 hours, while curved stairlifts may take up to 4 hours due to their custom design.
Yes! All our stairlifts are powered by rechargeable batteries that allow multiple trips even if the power goes out. They will automatically recharge when power is restored.
We recommend an annual maintenance and safety check to ensure your stairlift runs smoothly. Our service plans include routine inspections, repairs, and emergency support. See our Stairlift Aftercare page for more information.
Pricing & Financing
The cost varies based on the type of stairlift, staircase design, and additional features. Straight stairlifts start at approximately £895/£2,500, while stairlifts for curved staircases can range from £1995/£5,000+. Prices can also vary depending on if you opt for a brand new or a reconditioned stairlift. Contact us for a personalised quote.
At present we don’t. We do however, accept various payment methods, including debit card, bank transfer or cash.
You may qualify for government grants or disability assistance programs to help cover the cost of your stairlift. You would need to contact your local councils aids and adaptation team. There can be a long wait of 6 months to 3 years for funding depending on where you live in the country.
Stairlift Types & Features
We offer:
- Straight Stairlifts (for simple staircases)
- Curved Stairlifts (for stairs with bends or landings)
- Outdoor Stairlifts (weatherproof models for exterior steps)
Our range of straight and curved stairlifts allows us to cater for almost any staircase, the different models that we offer are tailor made to make your life as easy as possible.
Yes! We provide compact models and custom solutions for even the narrowest or steepest staircases.
Our stairlifts include:
- Seatbelt for extra security
- Obstacle detection sensors
- Smooth start-and-stop mechanism
- Remote control operation
Support & Warranty
All new stairlifts come with a 12-month warranty, with options for extended coverage. Our warranties are a first class service that cover parts, labour, and servicing.
We pride ourselves on our outstanding customer service, our 24/7 emergency support team is available for urgent repairs. If you experience any issues, call us at 0800 999 2778
Get in Touch
Ready to take the next step towards a more accessible home? Contact us today for a consultation. Our team is eager to assist you in finding the perfect stairlift solution for your needs.