Stairlifts in Derby

The communication from Helping Hand was excellent, and the staff were very nice to work with. My mum is very happy with the results.

This company is first class; the stairlift was fitted quickly from the initial enquiry and their workmanship was exemplary. Overall, they were very professional, and I would not hesitate to use Helping Hand again. Thank you.

The customer service at Helping Hand was outstanding, and they had a very good knowledge of the products they sell. The stairlift fitting was completed in excellent time with the work area left very clean, and the fitters explained how everything operated.I am very impressed with the quality of the product and would highly recommend Ian and Kerry if you are looking for a stairlift.

The experience from enquiry to installation was perfect. Helping Hand were totally trustworthy, fast, responsive and non-pushy. I delayed the day before the install as I wanted to check a few things with Mum. There was no issue whatsoever with this and the fitted stairlift is perfect and great value. I have no hesitation whatsoever in recommending Helping Hand, they are a brilliant company with a great business ethic.

Use this company for your stairlift – you will not be disappointed. Kerry made the process so painless, answering all my questions. I really liked the fact that I did not have to get someone to come to my house and then try the hard sell. Kerry gave me the options and kept me informed along the way. Ian professionally installed the stairlift and then Kerry and Ian gave a very comprehensive demonstration of use. A Complete A rated company!

From first contacting Kerry I was very impressed with the friendly and helpful advice. Kerry made the process stress-free and Ian could not have done more on the day of installation to reassure my elderly father and efficiently complete the job. Helping Hand provided a great service with great value.

We had a curved stairlift fitted by Helping Hand. It was a completely stress free experience from first enquiry to installation, and Kerry and Ian were helpful, friendly and very knowledgeable. I was very pleased with thre installation; it was very tidy and efficient. I would not hesitate in recommending Helping Hand to others. Thank you Kerry and Ian.

I received a friendly, courteous, helpful and very prompt service from Kerry and Ian at Helping Hand. The job was booked and the stairlift installed just two days later; I was very impressed! Installation was completed quietly and fuss-free and we were given lots of helpful advice and information regarding use and maintenance. I would highly recommend this company.

The service was excellent from the first phone call to installation; very friendly, polite and professional. Nothing was too much trouble, we asked if installation could be brought forward and they came the next day! Would highly recommend Helping Hand.

Helping Hand provided an excellent service from enquiry to installation. There was no pressure selling and they took the time to explain not only the basic operations but also all the safety features built into the Brooks product.

The service I received was excellent. Kerry and Ian were attentive, helpful, prompt and very professional. I was so lucky to find them and could happily recommend them with absolute confidence. What a lovely couple.

I was having a problem with my stairlift so I contacted Helping Hand. Ian and Kerry came out on time; they sorted out the issue and explained what had gone wrong with it. They were a very nice couple, professional and very tidy. I would recommend them to anyone needing a stairlift.

From the initial enquiry to the installation of the straight stairlift I could not fault either Ian or his wife Kerry, all my questions were answered prior to my placing the order and the installation was carried out in a timely and efficient manner. Demonstrating how to operate the stairlift and making sure I was confident before leaving. Highly recommended.

Helping Hand fitted a stairlift for my mom and were excellent from start to finish. I gave them a few basic details by text to get a quote, which I was more than happy with. They came out and fitted the stairlift without issue. I was really pleased with the whole service and Ian and Kerry were so friendly and helpful, I can’t recommend them enough.

Kerry was very knowledgeable and understanding about how the lifts operated, and which one would best suit our staircase. As they build it on your premises you do not have to wait any length of time which was great. The installation by Ian was very professional and his attention to detail was second to none. Thank you to Kerry and Ian.

I’m not usually one for reviews but the service from Helping Hand was exceptional. We were in an urgent situation and needed a stairlift fitted asap but with a very awkward flight of stairs. We had been told it couldn’t be done by so many people. I was struggling and messaged in sheer desperation with images of the stairs. Within a few hours Kerry had provided a quote and booked it all in. The stairlift was fitted today, just one week later and I cannot speak highly enough of Ian and Kerry. I would not hesitate to recommend them to anybody who needs a similar service.

Helping Hand provided a faultless service. They fitted the stairlift without fuss or mess, explained how everything works and reassured me that if anything was to go wrong, they would be there to sort it out. They were outstanding, and I wouldn’t hesitate to recommend them.

The service was excellent from start to finish, and the staff answered all of my questions with great correspondence. The stairlift fitting was easy and quick.

Helping Hand provided an excellent service. Kerry, who took the call and booked the appointment, was very professional, organised, and went though the procedure of getting the lift fitted with me. Ian, who fitted the lift, was very skilled and professional, only taking a few hours to install it. I would highly recommend them, they were very reasonably priced. Thank you to the team.

What can I say – Helping Hand demonstrated excellent workmanship, and left the stairs nice and tidy. They were a lovely friendly couple who interacted well with the family and dog. The explanation of how to use the stairlift once it was fitted was excellent. I would recommend Helping Hand 100%.

I found this website by chance when searching for a reputable company to install a stairlift for my 90yr old Mum and found they had amazing reviews. True to all of those reviews, Kerry was amazing with my Mum. She explained everything, there was no hard sell, and within a week the stairlift was fitted. Work was carried out to the highest standard, left the stairs in a very clean condition, and went on to explain to my Mum how to use the lift. She didn’t leave until Mum was sure of what she was doing with regard to the operation of the lift. Would highly recommend to anyone who needed a stairlift.

I was looking for a small reputable company to install a stairlift for my elderly mother. Communication with Kerry was easy, the pricing was transparent from the start and there was no hard sell. Ian did a great job installing the stairlift with a full demonstration upon completion. Thanks to Helping Hand for a great job.

The thing that first struck me when I stumbled across Helping Hand Stairlifts was their transparency with pricing. Pretty much every other company made me jump through hoops before revealing the cost. I sent them a message and got a reply from Kerry soon after. She was polite, helpful, answered all of my questions and didn’t try any high pressure sales tactics. Her and Ian turned up when they said they would and did an excellent job of fitting, demonstrating and explaining how to use the stairlift. A great company, lovely, genuine people whom I wholeheartedly recommend.

A fabulous job done by Helping Hand. They were easy to communicate with either via telephone call or WhatsApp and quick to respond to messages. They came the following week to fit the stairlift and did a fabulous job, it was very neat. They also gave us the information we needed. Thank you so much to the team.

Helping Hand were excellent from start to finish. We put in a quote request on Sunday online. I was contacted Monday morning, photos were sent via WhatsApp, and a quote was given. Ian called in on the Wednesday to measure up and we confirmed to go ahead. The actual fitting was today (Monday). I was really impressed with their attentiveness, a rare quality these days. Both Ian and Kerry attended the fitting and were timely and cleaned up after themselves. Kerry explained everything and my father used it a few times whilst they were there to make sure he was happy. I can’t fault the service and will be recommending.

Helping Hand were excellent from start to finish. There was great communication throughout and the team provided helpful advice which was much appreciated. Thank you Kerry and Ian.

Ian and Kerry were prompt and efficient, install without fuss with clear and sympathetic demonstration. I would fully recommend Helping Hand to anyone. Ian and Kerry were caring and delightful to deal with.

Helping Hand were a wonderful service. Kerry and Ian were friendly and helpful from the intial enquiry to the actual fitting. I can’t recommend them highly enough.

I would highly recommend Helping Hand Stairlifts to anyone needing a stairlift. I needed one fitting urgently and Kerry was able to facilitate that. It was fitted within 32 hours of my first call to them. The stars definitely aligned for me. The fitting was swift and efficient and we are delighted with it. Thanks so much to the team.

From quotation to completion, helping hands have been professional and lovely to deal with. Their quote was highly competitive, and my stairlift was fitted within a week once I had given the go ahead. Kerry kept in touch but I wasn’t pressured for a sale at all. I am thrilled to bits with my stairlift, Scott fitted it with very little fuss and tidied up after. I would highly recommend them to anyone considering having a stairlift fitted.

I honestly can’t recommend Kerry and Ian from Helping Hands highly enough! I was anxious about getting the right solution for an elderly neighbour but Kerry was so helpful and communication was quick, efficient and very clear. Their care and compassion on installation and handover was exemplary. They were able to work round some specific requirements we had to keep a hand rail too. I have worked in the property and facilities industry for years and only wish more contractors were like this. Oh – and they are extremely reasonably priced! I am so pleased with the install – as is the user! My thanks to both of them.

I can’t thank Kerry and Ian enough for the service we have received. From speaking to Kerry initially, to the care and attention taken with my dad in the installation of his chair lift only a week later, the service has been simply excellent. The quality of the installation and the care taken with the demonstration and guidance to use the stairlift has been fantastic. For anybody thinking of installing a stairlift, I can’t recommend Helping Hands Stairlifts enough.

Helping Hand provided excellent advice as well as a neat and tidy installation with no mess or noise. I would strongly recommend the team for a stairlift installation.

With short notice we requested a stair lift to be fitted. They were very professional in understanding the property layout and also our needs. The fitting was very straightforward owing to the understanding given by photos we provided. During the fitting they again were professional and tidy even hoovering afterwards. I would not hesitate to recommend them for future work. I wish the team well for the future. Thanks for a great service.

Ian and Kerry did a brilliant job installing my stairlift, they were very pleasant and did a great job of cleaning up. I would recommend them to anyone.

Helping Hand provided a fantastic service throughout! The customer service was great with regards to quoting and organising the set up. I only had to send pictures to receive a quote the same day and an appointment for installation the following week. A really friendly quick service, with a clean fitting to the stairs. Brilliant work by the team.

Kerry and Ian we’re excellent at there job and they were a very pleasant couple

Both Ian and Kerry are a real pleasure to deal with, I wouldn’t hesitate in recommending them to anybody. They were nothing but patient and professional from my first telephone enquiry regarding a stairlift for my mother up to installation just two days later. I can’t recommend them highly enough.

Helping Hand provided an excellent service from start to finish. The chairlift was urgently needed and supplied within days. The initial query was answered in minutes via WhatsApp and from then on the quotation, order and fitting process was quick, efficient and seamless. Very personable service and great with my dad as he used this for the first time, I cannot recommended them highly enough. A very professional team. Thank you.

An excellent experience from start to finish, we needed a stairlift installing for my mum, from initial call to installation in just 4 days. Kerry provided all information and the quote quickly and Ian arrived at the booked time to do the install. Very quick installation, no mess left and he spent time explaining the operation of the lift to my mum. I can highly recommend them to anyone looking for a stairlift install.

I can’t recommend this company highly enough. Kerry provided us with various options and quotes immediately; we agreed on a stairlift and it was fitted within a matter of days. The service from start to finish was exceptional and Ian was clean and tidy fitting it. He provided a full and thorough demonstration for my Mum once it was done. The help and service has been exceptional and the stairlift is just what my Mum needed. She is now confident again going up the stairs.

Helping hands provided an excellent service installing a reconditioned stairlift within a few days of their initial visit. The staff were very helpful and considerate.

Excellent service, great communication and superb item.

Kerry and Ian have been brilliant throughout the whole process, from the initial enquiry, answering further questions, and arranging to fit a new stairlift within 2 days. Ian was on time, worked hard, tidied up, and gave a thorough demonstration and talk through as to how to use the stairlift. They were extremely helpful, and I would definitely recommend them.

A first-class service from the initial enquiry to purchase and installation. A great 5-star customer service and satisfaction from Kerry and Ian who I would fully recommend.

If only all experiences of mobility services were as brilliant as this! No hard sell, no hidden extras, and definitely no disappointment. I can’t recommend Ian and Kerry enough; they were friendly, helpful, punctual, tidy and nothing was too much trouble. The product was A1 and the price beat all other quotes by a country mile. In a word: unbeatable.

Absolutely brilliant service off Kerry and Ian 5 star, Thank you so much my Mother is over the Moon.

What an absolute gem of a company. From the initial contact with Kerry, to the stairlift being fitted by Ian, we cannot fault them. I whatsapped a few photos and received a range of guaranteed quotes, for various options. There were clear instructions on what was needed and these were adapted according to personal request. We were given a date and time; as promised we received a phone call when Ian was heading out confirming the arrival time which was met. The installation was neat and tidy, and was carried out professionally and efficiently. Finally, the care and time taken to explain the operation (as many times as necessary) was also excellent.

Helping Hand provided an excellent service, and the staff were lovely people to deal with. The installation was also very prompt, thank you Ian.

Helping Hand provided excellent service with great customer care. Thank you.

The staff were very helpful in explaining what type of stairlift to fit and how it will best fit. There was no hard sell and the price was good. Helping Hand were totally professional and I’m very pleased with the fitted stairlift.

I would not hesitate to recommend this company in terms of efficiency, price and standard of equipment. Kerry and Ian were polite, friendly and very efficient. They clearly know their job inside out and are excellent communicators. The stairlift is reconditioned, and is in immaculate condition. The price was very competitive and I am well satisfied with the whole task. Thank you Ian and Kerry.

Excellent service from start to finish. From speaking to Kerry and texting on Wednesday the responses were efficient and accurate. Her and Ian met with my parents to explain fitting on Friday and the work completed on Monday. Cannot recommend enough. Lovely, polite and friendly service all the way through.

Helping Hand provided a brilliant service. Both Kerry and Ian were very professional and calls were returned straight away. They went out of their way to get the job done for my mom.

Helping Hand provided an excellent professional service via their specialist small business.

The staff at Helping Hand were very quick and efficient. They did a brilliant job and I would highly recommend them.