General Stairlift Questions (FAQ's)

1. What is a stairlift, and how does it work?

A stairlift is a motorised chair that moves along a rail attached by small feet screwed directly to your staircase, allowing you to safely go up and down stairs. It is battery-powered to ensure continuous operation even during power cuts. Stairlifts recharge automatically in their park position.

2. Who can benefit from a stairlift?

Stairlifts are ideal for individuals with limited mobility or anyone who finds climbing stairs challenging due to age, injury, or disability.

3. Do you offer free home assessments?

Yes! We provide free, no-obligation home assessments to evaluate your staircase and recommend the best stairlift for your needs. We also offer a self measure service which can really speed up the process.

Pricing & Financing

4. How much does a stairlift cost?

The cost varies based on the type of stairlift, staircase design, and additional features. Straight stairlifts start at approximately £895/£2,500, while curved models can range from £1995/£5,000+. Contact us for a personalised quote.

5. Do you offer financing options?

At present we don't. We do however, accept various payment methods, including debit card, bank transfer or cash.

6. Are there grants or assistance programs available?

You may qualify for government grants or disability assistance programs to help cover the cost of your stairlift. You would need to contact your local councils aids and adaptation team. There can be a long wait of 6 months to 3 years for funding depending on where you live in the country.

Installation & Maintenance

7. How long does installation take?

Most straight stairlifts can be installed in under 2 hours, while curved stairlifts may take up to 4 hours due to their custom design.

8. Will my stairlift work during a power cut?

Yes! All our stairlifts are powered by rechargeable batteries that allow multiple trips even if the power goes out. They will automatically recharge when power is restored.

9. Does a stairlift require regular maintenance?

We recommend an annual maintenance and safety check to ensure your stairlift runs smoothly. Our service plans include routine inspections, repairs, and emergency support. See our Stairlift Aftercare page for more information.

Stairlift Types & Features

10. What types of stairlifts do you offer?

We offer:

• Straight Stairlifts (for simple staircases)
• Curved Stairlifts (for stairs with bends or landings)
• Outdoor Stairlifts (weatherproof models for exterior steps)

11. Can a stairlift fit my narrow or steep staircase?

Yes! We provide compact models and custom solutions for even the narrowest or steepest staircases.

12. What safety features do your stairlifts have?

Our stairlifts include:

• Seatbelt for extra security
• Obstacle detection sensors
  
• Smooth start-and-stop mechanism
  
• Remote control operation

Buying, Renting & Second-Hand Options

13. Can I rent a stairlift instead of buying one?

Yes! Along with our partners at Acorn, we offer stairlift rentals for short-term needs, such as post-surgery recovery.

14. Do you sell used or refurbished stairlifts?

Absolutely! We have    pre-owned stairlifts at discounted prices, all fully inspected and reconditioned.

Support & Warranty

15. What warranty do you offer?

All new stairlifts come with a 12-month warranty, with options for extended coverage. Our warranties cover parts, labour, and servicing.

16. What if my stairlift stops working?

Our 24/7 emergency support team is available for urgent repairs. If you experience any issues, call us at 0800 0488825.

Get in Touch

Still have questions? We’re happy to help! Contact us today for expert advice - 0800 0488825.

Ready to regain your independence? Get a Free Quote Now!